Billing & Account

Moving Out

Moving away from a property on Rocky Gas Co-op service? Here's how to close your account, what to have ready when you call, and how your final bill works.

Tell us before you move out

We need at least 5 business days' notice to disconnect. Call ahead so we can read your meter and prepare your final bill.

Call (403) 845-2766

This page is for closing or transferring your gas account when you move away from a property on our system.

Closing your account when you move out

If you're moving from your property and need the gas service discontinued at your current location, let us know at least 5 business days before you move out by calling (403) 845-2766. Three steps close out your account and get your final bill on its way.

  1. 1

    Call us before you move out

    Notify us at least 5 business days before you vacate the property by calling (403) 845-2766. Have the details from the checklist ready when you call.

  2. 2

    We read your meter

    Rocky Gas Co-op dispatches personnel to read your meter, so your account is closed out on an actual final read rather than an estimate.

  3. 3

    We send your final bill

    Your final “TERM” bill is processed from that meter read and mailed to the forwarding address you provided.

Because your final bill is mailed after you've moved, double-check that the forwarding address you give us is correct.